- Log Me In Technical Console
- Logmein Rescue Technician Console Download Mac
- Logmein Rescue Technician Console Download Mac Download
| LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center. |
Log Me In Technical Console
LogMeIn Rescue is a tool that LTS support technicians use to access remote computers and mobile devices. LogMeIn Rescue is safe and secure. All communication between the customer and the technician is SSL-encrypted. Follow one of the following instructions to download and start the LogMeIn Rescue Applet when you have an LTS Technician on the phone. LogMeIn Rescue for Mac lies within System Tools, more precisely Remote Computing. Our antivirus scan shows that this Mac download is malware free. The Rescue Lens support session starts; a live video feed is streamed from the camera of the customer's device to the technician.
Logmein Rescue Technician Console Download Mac
The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue.
The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.
Multiple simultaneous active sessions can be conducted using: - Direct connection to the Customer via code or emailed link
- Desktop View and Remote Control, including Whiteboard
- Detailed Session History & Notes
- Chat Interface with Predefined Replies, URL Push, and File Transfer
- Detailed System Diagnostics, including Reboot & Reconnect
- Shared Global Queue
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With the customer's permission, this small .exe file automatically downloads to the remote PC. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.
The applet provides remote Customers with: - Interactive Chat and detailed Session History
- Prompts to permit or deny technician access to all functions
- File Transfer to the technician
- Ability to stop Remote Control or disconnect at any time
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Logmein Rescue Technician Console Download Mac Download
This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. Administrators can also create Support Channels — web-based links that automatically connect Customers to technicians — and assign them to specific Groups.
The Administration Center allows Administrators to: - Create Technician Groups and assign permissions at a granular level
- Assign Support Channels to specific Technician Groups
- Enable and view reports of technician performance
- Enable and view reports of Customer satisfaction levels
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